Procuring entities, tenderers and banks can now call at 16575 from any number of any operator to get support for electronic government procurement (e-GP) from the 24/7 Help Desk at CPTU.

The CPTU has introduced the short code for the convenience of procuring entities, tenderers and banks who are directly associated with the conduct of e-GP.  

Earlier numbers and email contacts available at www.eprocure.gov.bd for e-GP Help Desk are also functioning.   

A dedicated 24-hour seven days help desk has been functioning at the Central Procurement Technical Unit (CPTU) of IMED, Ministry of Planning, for the smooth conduct of e-GP in the country.

The e-GP Help Desk (helpdesk@eprocure.gov.bd) is equipped with required resources and expertise. Recently, its capacity has been enhanced with more resources to cope with the growing number of registered and non-registered tenderers and procuring entities seeking support from various parts of the country. 

Tenderers or PEs who are yet to register also want to know from the Help Desk about the process of registration and operation in e-GP. Those who are registered make queries to the Help Desk if they face any difficulty and problems while processing or participating in e-GP tenders.

The Help Desk members provide instant info, solutions and advices to them. However, if the queries are about specific explanations of any section of the Public Procurement Act or Rules, the support seekers are requested to refer it to CPTU authorities.    

The number of PEs and tenderers registering with the system is increasing day by day. The Help Desk is working non-stop 24 hours every-day to provide e-GP related information and solutions as and when the PEs and tenderers make queries on phone, email, mobile numbers and the short code.  

They can also connect Help Desk from CPTU Mobile App which is available on CPTU website and Google Play Store.